INFORMATICS FOR TOURISM AND HOSPITALITY

🔴 UNIT 3
🔰IT AND DISINTERMEDIATION


Disintermediation is a process that provides a user or end consumer with direct access to a product, service or information that would otherwise require a mediator such as a wholesaler, lawyer or salesperson. The World Wide Web has often eliminated the need for a mediator.

An online reservation system is a software solution that allows customers to book their reservations or appointments online via a company's website or app instead of over the phone or in person

Online hotel reservations are a popular method for booking hotel rooms. Travellers can book rooms on a computer by using online security to protect their privacy and financial information and by using several online travel agents to compare prices and facilities at different hotels.

Prior to the Internet, travellers could write, telephone the hotel directly, or use a travel agent to make a reservation. Nowadays, online travel agents have pictures of hotels and rooms, information on prices and deals, and even information on local resorts. Many also allow reviews of the traveler to be recorded with the online travel agent.

Online hotel reservations are also helpful for making last minute travel arrangements. Hotels may drop the price of a room if some rooms are still available. There are several websites that specialize in searches for deals on rooms.




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