INFORMATICS FOR TOURISM AND HOSPITALITY
🔴 UNIT 3 🔰IT AND DISINTERMEDIATION Disintermediation is a process that provides a user or end consumer with direct access to a product, service or information that would otherwise require a mediator such as a wholesaler, lawyer or salesperson . The World Wide Web has often eliminated the need for a mediator. An online reservation system is a software solution that allows customers to book their reservations or appointments online via a company's website or app instead of over the phone or in person Online hotel reservations are a popular method for booking hotel rooms. Travellers can book rooms on a computer by using online security to protect their privacy and financial information and by using several online travel agents to compare prices and facilities at different hotels. Prior to the Internet , travellers could write, telephone the hotel directly, or use a travel agent to make a reservation. Nowadays, online...
